Services and Technology
We provide support for applications developed by our partners on the Codebots Platform. With a low monthly or annual fee, we deliver the best service possible, in the most efficient way. Our service desk is led by the former Head of Service Delivery for the City of London Police.
Service desk portal
Online customer facing service desk portal where customers log and track issues and requests.
First and second line support
1st and 2nd level support for Codebots built software applications. You can have complete peace of mind knowing your original development team remains on hand for escalations.
Our service desk software allows us to manage and fix incidents but also identify and solve underlying problems.
How it works
As you near the end of your development cycle and are planning a production release, your account manager will discuss support options with you. Once you’ve agreed upon your requirements and signed your master services agreement, Rogue Two will provide you with your service desk portal and be at your service for operational support. Our troopers will then be available for short-term hire should you wish to make an update or enhancement to your existing solution. Time can be purchased in bulk to gain the best possible discounts.
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